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Technical Support

We're here to help you with any issue

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Help Center
Browse answers to frequently asked questions
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Email
Send us an email and we'll get back to you
support@zomalive.com

Before Contacting Us

To help us resolve your issue as quickly as possible, please have the following information ready:

  1. Your username or registered email address
  2. Your device type and operating system (e.g., Samsung Galaxy S24, Android 14)
  3. A detailed description of the issue you are experiencing
  4. A screenshot of the problem, if possible

Response Times

We aim to respond to all support requests as quickly as possible.

⏱ Typical response within 24 hours

Report a User

If you encounter inappropriate behavior from another user, you can report them directly from within the app. Navigate to their profile and tap "Report". Our moderation team reviews all reports and takes appropriate action.

Report a Bug

Found a bug or technical issue? Please send the details to support@zomalive.com and include the following:

  1. What you were doing when the bug occurred
  2. Step-by-step instructions to reproduce the issue
  3. Screenshots or screen recordings showing the problem
  4. Your device model and app version

Your reports help us improve the app for everyone. Thank you for taking the time to let us know.